SHIPPING, HANDLING AND DELIVERY DATES
Pending order verification and credit approval, orders will be dispatched usually within 5-10 business days once the order is confirmed (excluding public holidays). Additionally, dispatch delays for some orders may occur due to the high volume of orders placed during promotional periods or sales. Saturday, Sunday and Hong Kong public holidays are not considered business days. Please note: We follow the Hong Kong calendar and local time (HKT).
We currently use DHL and Fedex for international orders. The shipments will be charged on flat rate basis.
For orders shipping to the EU: Please note that you will have tax included during checkout for your convenience. This new policy will take place starting July 1st, 2021.
DELIVERY WITHIN HONG KONG
We offer $60 HKD flat rate shipping (first 6 kg) on all Hong Kong (HKSAR) merchandise orders made at JUICESTORE.com.
DELIVERY TO CHINA
We currently use DHL for China orders. The shipments will be charged on flat rate basis.
By selecting DHL, this ensures a quicker delivery (Duties unpaid):
- All shipments to China are Delivery Duty Unpaid.
- Any customs or import duties are charged once the parcel reaches its destination country.
- These charges must be paid by the customer.
- Customers have to complete all the customs or import duties on their own. Please find out more information about the customs and imports duties on the DHL website.
TRACKING YOUR ORDER
You can check the status of your orders by logging in to your account on our site. Simply go to Order History/Status in the My Account section. From there, click on any order number for its complete order details, including the tracking number. Clicking on the tracking number will take you directly to our delivery partner’s website, where you can follow the progress of your shipment.
CUSTOMS DUTIES & TAXES
Those ordered products for shipment to countries outside of Hong Kong may be subject to customs duties, taxes and fees levied by the destination country, which are not included in the price of the products. The purchaser of the shipment will be the importer of record in the destination country and is responsible for all the said customs duties, taxes and fees. Juice Store has no control over these charges and are not responsible for duties and taxes imposed, by the destination country.
Please note that orders shipping to the EU will be duty paid, therefore EU customers will have tax charged to their final payment during checkout. This new policy will take place starting July 1st, 2021 (1/6/21)